Microsoft on Wednesday was investigating problems with its online services, such as its Teams messaging platform and Outlook email system, after users around the world reported outages.
The company reported a “service downgrade” for several of its Microsoft 365 services in a status update.
Thousands of users reported problems Wednesday morning using Teams, Outlook, the Azure cloud computing service and the XBox Live online gaming service on the Downdetector website, which monitors reports of outages. The number of reports had dropped considerably later in the morning.
Many users took to social media to complain about access problems.
“We have isolated the issue to a network configuration issue and are discussing the best relief strategy to address it without causing additional impact,” the Microsoft 365 status account said on Twitter.
The firm later tweeted that a network change suspected to be the source of the problem had been withdrawn, and that it was monitoring the effect of the move.
Microsoft said the day before that its quarterly profit had fallen 12%, a reflection of the economic uncertainty that the company said prompted its decision to lay off 10,000 workers this month.
Source: El Nuevo Herald